For CX, Customer Success, and Support leaders

Walk into your next QBR
with the receipts.

Find what's quietly costing you customers — across every conversation you've ever had.

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“It's the first analysis tool we've used where the answer to 'why is sentiment down?' shows up in the same view as the number.”

Design partner programme · Open beta · 2026

See trends across thousands of conversations

Upload any number of conversations and get a full picture: topic breakdown, sentiment trends, promoters, detractors, and prioritised action items — in one pass.

•Topic & sentiment breakdown
•Promoters & detractors
•Priority action items

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Drill into one customer at a time

Drill into each conversation. See per-customer sentiment, agent performance scores, resolution status, and the specific moments that drove satisfaction up or down.

•Per-conversation scoring
•Agent performance metrics
•Business impact assessment

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How It Works

1. Upload anything

CSV, TXT, PDF, email. Whatever your team already uses.

2. We read it all

Sentiment, topics, quotes, action items — across every conversation.

3. You walk in with answers

Defensible numbers and prioritised fixes, ready for Monday's meeting.